Return & Warranty Policy
Dreamtime Creations, Inc. Return & Warranty Policy
To be considered for full or partial refund, all returns must be shipped and received at Dreamtime Creations Inc. within 30 days of the original purchase date. All items must be returned in the same quantities and quality that they were purchased in. Dreamtime Creations does not accept partial returns.
Effective January 1, 2014 returns will not be accepted on SWAROVSKI 2028 stones or any other times that were deemed clearance items at the original time of sale. Any items that have been cut or altered in any way (such as banding and chain) are also ineligible for return.
Refunds, partial or in full, can be issued using one of two methods; via a charge-back credit to the credit or debit card originally used on the order, in which case there is a 15% restocking fee (unless a new order of equal or greater value has already been placed), or via a store credit / gift certificate for the amount of the purchase total (no restocking fee).
Crystal club points will be deducted for all returned items.
Damaged and used items are not eligible for returns or refunds.
Processing a Return:
All return products should be sent to Dreamtime Creations Inc. at 21501 Lawrence 2210, Aurora, MO 65605. All items for return should be carefully packaged in a added envelope or box with appropriate dampening protective materials. In the event that returns are damaged in shipment due to inadequate packaging we will not accept the return or process a refund. In order for your return to be processed, you must include a copy of the original receipt, or otherwise note the name on the original order, order number, date ordered, and quantities originally ordered. With all returns please include written instructions and notes of contact with customer service.